Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
To return an item, please email customer service at cs@srhsupply.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Please call us for return address and further instructions.
Attn: Returns
RMA #
__________
__________, __________
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.
The following items cannot be returned or exchanged:
• Used Products
• Products that were purchased over 30 days prior
• Certain Sexual Wellness products
• Clearance items or items marked as 'non-returnable'
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
• Return shipping fees may be paid by the company if the company is at fault
• We are confident that you will love our products and service. Every purchase is backed by our 100% Satisfaction Guarantee. If you're not satisfied with your purchase, give us a call and we'll arrange a full refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(833) 933-2323
cs@srhsupply.com